Refunds & Billing

Last updated 3 October 2026

Mesh is free. There is nothing to charge or refund yet. Here is what happens if that changes.

Right now

Mesh does not charge for anything. There are no subscriptions, no purchases, no tipping, and we do not store payment details. If a page ever asks you to pay for Mesh today, it is not us. Do not enter card details, and tell us.

If we introduce paid features

We will publish pricing before you are asked to pay, and you will always confirm a charge before it is taken.

Subscriptions will be cancellable at any time, and cancelling will stop the next renewal rather than the current period.

Your rights under Australian Consumer Law

Consumer guarantees apply to paid digital products and services and cannot be contracted out of.

If a paid feature has a major problem (it is unusable, substantially different from what was described, or unfit for its stated purpose), you are entitled to a refund, and you choose the remedy rather than us.

For a minor problem we may repair or replace it within a reasonable time. If we cannot, you can still get a refund.

Changing your mind is not by itself a right to a refund, though we may give one anyway.

Asking for one

Email legal@joinmesh.social with your account handle and what went wrong. We aim to respond within 5 business days and to process approved refunds to the original payment method within 10 business days.

If we cannot resolve it, you can contact the ACCC or your state consumer affairs body.